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RETURNS & EXCHANGES

Returns and exchanges

I gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Questions about your order?
Please if you have any problems with your order.

Requests for refunds and/or return or exchange of custom/personalised items are not accepted in ANY case. The same applies to any items that were purchased on sale, on clearance, or any ready made/ready to ship products.

I will accept returns up to fourteen (14) days from date of receipt of the items. Please contact me within three (3) days of receipt of item.

Items must be shipped back in their original condition and advised that they be returned via a registered/tracked delivery service as I shall not be held liable for any lost/missing parcels.

I shall not be held liable for any damages incurred as a result of inadequate packaging, mishandling by the postal service, and items that come back to me in a less than sale-able condition will not be refunded.

You will be refunded MINUS postage cost(s) and you shall be responsible for the cost of return postage.

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If your item arrives damaged, if there was an error/missing item, or if I sent the wrong item please contact me (include photographs and an accurate description of the damage/s or error/s) within three (3) days of receipt of item.

Items must be shipped back in their original condition and advised that they be returned via a registered/tracked delivery service as I shall not be held liable for any lost/missing parcels.

You will be refunded fully or the item replaced.
You shall be responsible for the cost of return postage.

Damages (in the case of poor jewellery care or mishandling) or loss that occurs after receipt of the item is the responsibility of the buyer and I shall not be held liable in such cases.

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Lost/missing parcels
UK customers - expected delivery dates are 2-3 WORKING DAYS (for standard 2nd Class) and 1-2 WORKING days (for Special Delivery/1st Class). Please allow AT LEAST 14 WORKING days from the expected date of receipt (UP to 21 days during busy periods, e.g. Christmas) before contacting me regarding non-delivery. A claim will be made by myself to Royal Mail, and once Royal Mail investigates and provides me a refund, said refund will be passed on to you.

International customers - please allow AT LEAST 20 WORKING days (for items posted to Europe) or 25 WORKING days (for items to the rest of the world) from the expected date of receipt (possibly longer during busy periods, e.g. Christmas) before contacting me regarding non-delivery. A claim will be made by myself to Royal Mail, and once Royal Mail investigates and provides me a refund, said refund will be passed on to you. NOTE: International lost/missing parcel claims can take UP TO 90 days to process.